Order Status |
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Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. |
An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. |
I am local & expecting you to deliver. When will my delivery be? |
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If you are on one of our regular local delivery routes, there will be a certain day that we come through either each week or each month, depending on location. Contact us for details, or, If you are new, we can discuss how to work you in to our schedule. |
When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |